1. Processing Time
All orders are processed within ​1-3 business days (excluding weekends and holidays) after payment confirmation. Please allow additional time during peak seasons or promotional events.

2. Shipping Options & Costs

• ​Standard Shipping (3-7 business days):
  • ​Free for orders over $50 (contiguous U.S. only).
  • 5.99flatrateforordersunder50.
• ​Expedited Shipping (1-3 business days):
  • Flat rate of $12.99 (available for contiguous U.S.).

3. Delivery Areas
We currently ship to ​all 50 U.S. states. Delivery times to Alaska, Hawaii, and U.S. territories may vary. International shipping is not available at this time.

4. Order Tracking
You will receive a tracking number via email once your order ships. Track your package directly through the carrier’s website (USPS/UPS).

5. Delays & Issues
Unforeseen delays (e.g., weather, carrier errors, or inventory shortages) will be communicated via email. Contact us immediately if your order is damaged or lost in transit.

6. Returns & Exchanges
See our Return Policy for details. Returns must be initiated within 30 days of delivery.

Contact Us
Questions? Reach out to our team:
📞 +1 559-981-6890
📧 [email protected]
📍 1425 Bay Rd, East Palo Alto, CA 94303